SHIPPING / RETURN POLICY
Thank You for ordering with Faith Hair Extensions!
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
1. How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
All Package Delivery is with the USPS. Business days are Monday-Friday
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox.
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
Due to the nature of our products, we DO NOT issue refunds. All sales are final. If you received the wrong product or missing any products please contact our customer service within 24 hours after receiving the merchandise. Please do not unravel, wet, play with or install hair. Once an order is placed and processed, we can not cancel, adjust or apply any discounts to it. Please double check your order before making your purchase.
Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to this strict policy in regards to federal law, health regulations and hygiene concerns.
In the event that the package gets returned or refused a restocking fee of 20% will be deducted minus the shipping cost.
Please note that colored hair such as ombre, dyed or bleach hair cannot be returned or exchanged. There are no exchanges or refunds on custom wigs, lace wigs or perimeter lace bands (360 lace frontals).
Please keep records of your return tracking number. We are NOT RESPONSIBLE for any lost and/or stolen packages.
Our Business Hours Are Monday-Friday 10AM-6Pm CENTRAL TIME
Saturday & Sundays-CLOSED
If your have any questions or concerns please feel free to Contact Us At 501-570-6638 During Business Hrs M-F 10am-6pm (Central Time), Saturday & Sunday- CLOSED.