Refund policy

Due to the nature of our products, we DO NOT issue refunds. All sales are final. If you received the wrong product or missing any products please contact our customer service within 24 hours after receiving the merchandise. Please do not unravel, wet, play with or install hair. Once an order is placed and processed, we can not cancel, adjust or apply any discounts to it. Please double check your order before making your purchase.

Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to this strict policy in regards to federal law, health regulations and hygiene concerns.

In the event that the package gets returned or refused a restocking fee of 20% will be deducted minus the shipping cost.

Please keep records of your return tracking number. We are NOT RESPONSIBLE for any lost and/or stolen packages.

Our Business Hours Are Monday-Friday 12pm -6Pm Saturday 12pm-4 pm CENTRAL TIME

Sundays-CLOSED